Terms & Conditions
Clare Chalmers Hairdressing – Terms & Conditions
1. Appointments
• All appointments must be booked in advance.
• Please arrive on time — early arrivals may need to wait, and late arrivals may result in services being shortened or rescheduled.
• If you are more than 10 minutes late, I may not be able to carry out your full service.
2. Cancellations & No-Shows
• I kindly ask for 48 hours’ notice to cancel or move an appointment.
• Cancellations within 48 hours may be subject to a charge of 50% of the appointment cost.
• No-shows will be charged 100% of the appointment cost before any future bookings can be made.
3. Patch Testing
• A patch test is required 48 hours before any colour service for all new clients or if it has been more than 6 months since your last colour.
• Without a patch test, I cannot carry out your colour appointment.
4. Parking & Access
• Clients may park on the driveway at their appointment time.
• Please be mindful of neighbours and arrive/leave quietly.
5. Personal Belongings
• Please keep valuables with you during your visit.
• I cannot accept responsibility for the loss or damage of personal items.
6. Allergies & Medical Conditions
• Please inform me of any allergies, sensitivities or medical conditions that may affect your service.
• Your safety is a priority, and some services may need to be adapted or declined based on this information.
7. Privacy
• Any personal information provided (contact details, photos for your hair record) is kept confidential and never shared, your permission will be asked before any photo is shared on social media.